Help & FAQ

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via the 'Contact Us' link (below).

How can we help?



What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, our returns process is as easy as ever! As a reminder, domestic return shipping is free.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.


At this time Boulder Gear does not offer exchanges. Your original order can be returned (unless marked final sale) and a new order must be placed.

My package is marked as "delivered" but I can't find it?

Here’s what we suggest doing:

  • Look for a notice of attempted delivery.
  • Ask your family members, roommates or neighbors if they accepted your delivery. 
  • Check again at the end of the next business day. 
  • Contact the shipping carrier: USPS (1-800-222-1811), UPS (1-800-742-5877)

Get in touch

Have questions about your order, or a general enquiry?