Returns

 

REFUND POLICY

Boulder Gear products are eligible for exchange, store credit, or refund for up to 21 days following the purchase date.

We offer you the option to unlock free return shipping later for the eligible items in your order by paying a small returns fee at the time of purchase. If you choose to pay this fee during purchase, there is no additional charge for shipping your item(s) back to us. If you choose not to pay this fee during your purchase, you may be subject to a higher shipping/handling fee later at the rates that we require on the date you ship your item(s) back to us for a return. Please note that this service does not exempt your order from final sale or other store policies

Click here to begin your return

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, click the link above. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerhelp@outdoorgearinc.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Items marked Final Sale are not eligible for returns. Unfortunately, we cannot accept returns on sale items or gift cards.

Please get in touch if you have questions or concerns about your specific item.

Exchanges
We’re pleased to inform you that exchanges are now available through our Returns Portal. If you need to exchange an item, simply visit our returns portal, follow the prompts, and select the exchange option.

Refunds
Once we’ve received and inspected your return, you’ll be informed if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.