Warranty

 

WARRANTY

LIMITED LIFETIME WARRANTY

Boulder Gear offers a limited lifetime warranty against defects in materials and workmanship, which is applicable on outerwear only. Our warranty is only valid on items purchased through an Authorized Boulder Gear Dealer to the original purchaser with proof of purchase. Limited Lifetime Warranty means that your garment will be free of manufacturer defects for a practical life span of the product. It does not mean the Boulder Gear garment will last your lifetime. Lifetime of a product is determined by the amount and type of use plus care of the garment. All garments eventually show signs of wear, and wear-and-tear is not covered under this warranty.

BOULDER GEAR’S LIMITED LIFETIME WARRANTY

INITIATING A WARRANTY CLAIM

Follow these steps:
1.) Wash the garment. Government regulations require that all garments be cleaned before
return, or they will be refused and returned to the sender at sender’s expense.
2.) Bring the garment back to the authorized Boulder Gear dealer from which the item was originally purchased. Many dealers will return the item to Boulder Gear on your behalf, individual store policies may vary.
3.) If you are unable to return the garment to the retailer from which it was originally
purchased, please email our Customer Service department for a Return Authorization (RA) Form at customerhelp@outdoorgearinc.com
Upon receipt of your email, a member of our warranty team will respond promptly and guide you through the next step in our warranty process.

FREQUENTLY ASKED WARRANTY QUESTIONS

WHAT WILL BOULDER GEAR DO WITH MY GARMENT?
At Boulder Gear’s sole discretion, we will first try to repair a warrantied item; if we can’t repair the item we’ll replace it at equal value. Repairs that are not covered under warranty will be repaired at the owner’s expense. You’ll be notified of this choice before we commence the repair process. We accept Visa, MasterCard, American Express, and Discover for repairs not covered under warranty. Be advised that Boulder Gear will repair to functional utility. Zipper, zipper pulls, logos and snaps will be repaired or replaced to the best of our ability. Often a repair looks like a repair; for instance, our Boulder Gear® and brands use custom colors and snaps and we may no longer have the original zipper color or snap design in stock.
HOW LONG DOES A WARRANTY/REPAIR ORDER TAKE?
Depending on the time of year, expect approximately a 2 week turnaround. Some repairs may take longer if we have to order material or parts.
WHO PAYS FOR THE SHIPPING ON A RETURN?
Outdoor Gear will cover ground shipping on all U.S. mainland returns. Expedited or
international shipping is the responsibility of the customer.
HOW CAN I CHECK THE STATUS OF MY WARRANTY CLAIM?
Please feel free to e-mail a member of the warranty team and reference your RA# in the subject line. Or give us a call. Our normal hours are 9am-5pm Monday-Friday.
e-mail: customerhelp@outdoorgearinc.com
phone: 877.700.2372
WHY DOES IT SEEM THE WATERPROOFING/DWR COATING ISN’T HOLDING UP AS WELL AS WHEN I PURCHASED THE GARMENT?
DWR coating needs to be replenished/revitalized after time. Using NikWax Tech Wash treatment or other technical outerwear-specific detergents will bring your waterproofing back to life. Smoke, grease, dirt, and other contaminants will break down the DWR Coating immediately. Washing items with a liquid detergent, or drying with fabric softener, will break down the DWR coating and clog the pores in the waterproof/breathable membrane.