Policies

PAYMENT METHODS

Boulder Gear accepts these payment methods:

Credit Cards: American Express, Discover, MasterCard and Visa
PayPal
Bill Me Later (using Paypal)

The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, we reserve the right to cancel your order without notifying you. We cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer, to settle credit card problems with the issuing institution.

REFUNDS, CREDITS AND BALANCES DUE

As soon as Boulder Gear receives and processes your return, we will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution’s billing cycle.

DEFECTIVE ITEMS

A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please call Shopatron for assistance.

DAMAGED ITEMS

If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information included with the order.

Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize our chances of making a claim, and you may not receive credit for the return.

LIMITS OF RESPONSIBILITY

We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.

INTERNATIONAL AND U.S. TERRITORY SHIPPING

Boulder Gear only ships within the United States of America and Canada. If your desired destination is not included in the available selections, we cannot ship orders to it.

APO AND FPO ADDRESSES

When you request that your order ships to an APO or FPO address, the package will ship SAM (Space Available Mail). SAM is no additional charge and will ship your package from the APO or FPO address via the next available boat.

PRICE AND/OR DESCRIPTION CHANGES

All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.

When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in our store or any other store are not refundable.

ORDER QUESTIONS OR CHANGES

If you have recently placed an order on the Boulder Gear website and need information about it or would like to change your order, there are a number of ways to contact us. Please call us at 877-700-2372 or email us at customerhelp@outdoorgearinc.com.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Boulder Gear, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorneys’ fees) that arise from your use of any of Boulder Gear’s products or services.

ERRORS ON OUR SITE

Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. Boulder Gear reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.

If your payment has already been processed for the purchase when your order is cancelled, Boulder Gear will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

If you are not fully satisfied with your purchase, you may return it in accordance with Boulder Gear's Return Policy.